Customer Service Level 2 Course | On-Site Training, Hampshire & London
Highfield Level 2 Award in Customer Service delivered at your premises. £595 for up to 12 staff across Hampshire, the South Coast and London.
The Highfield Level 2 Award in Customer Service is a regulated qualification covering what customers actually expect and how organisations consistently fall short of it, the behaviours that build loyalty, handling a complaint before it escalates into a review, working effectively with colleagues to deliver a service, and continuous improvement based on customer feedback. Delivered on-site so the training uses your products, your customers and your real complaint scenarios.
Duration: 1 day
Out of London: £595
London: £795
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